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What is your shipping policy?
We process and ship Monday through Friday. Free Shipping on all orders within the United States that are over $100. We ship to all US states and offer free shipping through UPS Ground or USPS Priority Mail. Upgraded shipping options will be quoted at
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
Do you offer refunds or exchanges?
We accept returns on all orders (unless marked with final sale) within 21 days from the date of fulfillment (when your order shipped). After this time, we will offer store credit for returns on full-price orders* up to 30 days from the date of purcha
How do I start a return?
To start a return, please visit our Returns Center and enter your order number and shipping address zip code.To initiate an exchange, follow the steps above and select your new item for exchange.
Do you ship worldwide?
We do! We ship to several international destinations, including Canada, Mexico, Europe, Japan, China, India, and Australia. International orders ship via DHL Express, UPS, or USPS. If we ship to your country, available shipping rates will be quoted a
What is your cancellation policy?
Orders can be canceled within 24 hours. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your
Can I edit or add anything to my order?
Once an order is shipped, we are unable to make changes to the order. However, if you need to update your order details, shipping address, or contact information before shipment, please contact our customer service team immediately after placing your
How do I cancel my order?
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damaged!. Some items break during shipment. We’ll do our best to help. Please email our team at [email protected] with an image of your damaged item for further assistance. While we may not be able to guarantee your ex
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order!. If you received a different product than what you ordered, please visit our Returns Center, select “Received Wrong Item” under “Reason for Return,” and proceed through the exchange proc
Do you offer expedited shipping?
Yes, we do offer expedited shipping for domestic orders - 2nd Day Air UPS shipping is calculated during checkout and does not include the 2 business days for processing.
Do you offer free shipping?
We offer free shipping for orders over 100$ within the United States. Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer. THULI does not collect duties, taxes, or VAT for international orders. T
How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected and are typically calculated in the shipping confirmation email.
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
What if my package gets lost or arrives damaged?
Please email [email protected] so that we can file a claim with the shipping carrier on your behalf. THULI is not responsible for missing packages that are marked as delivered by the shipping carrier. We are unable to offer refunds or credits for l
How much does shipping cost?
We process and ship Monday through Friday. Free Shipping on all orders within the United States that are over $100.International Shipping is calculated during checkout and we process them from Monday - Friday.
What’s your return policy?
We accept returns on all orders (unless marked with final sale) within 21 days from the date of fulfillment (when your order shipped). After this time, we will offer store credit for returns on full-price orders* up to 30 days from the date of purcha
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 2-3 business days for the refund to reflect in your account.