Thuli logo
Thuli logo

All articles

Do you offer refunds or exchanges?Updated 2 months ago

We accept returns on all orders (unless marked with final sale) within 21 days from the date of fulfillment (when your order shipped). After this time, we will offer store credit for returns on full-price orders* up to 30 days from the date of purchase. Exchanges must be made within 21 days from the date of purchase. The merchandise must be returned in the exact condition (without deodorant marks, make-up residue, heavy perfume, or pet hair) in which it was shipped in order to receive a refund or credit. Products returned that are not in exact condition as shipped will be returned to the sender. Shipping/restocking charges for returns are $10 and are not credited unless there is a defect in the merchandise. 

To start a return, please visit our Returns Center and enter your order number and shipping address zip code.

To initiate an exchange, follow the steps above and select your new item for exchange. 

Was this article helpful?
Yes
No